Remote Monitoring Technologies

:: Mobotix Service and Support

Mobotix Lens Options

Mobotix D12 Camera manual

(Part 1)

Mobotix M12 Camera manual

(Part 1)

Mobotix M22M Camera manual

(Part 1)

Camera Software Manual

Part 2 for all MOBOTIX cameras

Mobotix MxControl Center Software user's manual

VOIP and SIP Telephony guide

Reference Manuals

Reference manual with menus and dialogs of the MOBOTIX cameras M12/D12/V12, software version 3.40

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Support

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Support Resources By Product

Value-added service for free! Remote Assist: 30 days of telephone support to get your system up and keep it running smoothly.

Project Services - Consulting fees are determined on services and hours required to fulfill project needs.
Banded Services - Blocks of hours per month or to be used at customers discretion. Hours 8 am-5 pm, M-F. Same day service if call placed by 10 am., otherwise next business day service. Hours include phone support. If diagnosis and problem resolution can be delivered remotely; onsite response will not be required. Call for fees.
Non-Scheduled Events - For after-hour best effort and emergency needs.

Mobotix Specific Camera Support

Quick Installation Reference Guides

Quick Installation Guide for MOBOTIX M12 cameras
Date: April 3, 2007

Quick Installation Guide for MOBOTIX M22 cameras
Date: April 3, 2007

Quick Installation Guide for MOBOTIX D12 cameras
Date: April 3, 2007

Quick Installation Guide for MOBOTIX D22 cameras
Date: April 3, 2007

Important Notice

A very important notice about Mobotix cameras: NEVER forget your admin password. If a Mobotix camera is stolen or a client loses his admin password; there is no “back door” to access and it is not easily reconfigured for re-use. A lost admin password can only be reset by the FACTORY. It must go back to the factory and be re-configured there. This high security precaution is a requirement by some customers. Please be aware and keep your password safe. Please be aware Mobotix charges around $100 to re-set the camera.

We will try to answer your requests within one business day. Please understand that we can only process your questions properly, if you supply all of the following information via email, fax or letter:

a written description of the problem,
the camera information (i button in the blue bar above the image or open Admin Menu > Hardware and Release Information),
a test image attached to the email, if you would like to get help on image settings.

Our support team can only help you efficiently if you fully supply this information.

The support team asks you to send the configuration file of the camera?

You will find the configuration file in the Admin Menu> Save current configuration to local computer. Remember to open the file in a text editor and delete the passwords of your ISDN, FTP and email profiles before you send the file to us.

You need to send a camera back to MOBOTIX?

In this case you need an RMA number which will be assigned by your distributor or reseller. Please do not send cameras without an RMA number as this would incur further costs.

You require repair services?

If MOBOTIX provides repair services for a camera after a defect or malfunction has been reported and there is no actual material defect or defect in quality, the customer will be charged a flat rate of EUR 100 (Approx. $150 USD) to cover the costs incurred. MOBOTIX will assume the costs for troubleshooting