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RMTcam
Self-Service Web Appliance
Portal & Dashboard
A powerful tool and service to help keep
your system performing optimally. Perfect for do-it-yourselfers.
Mobotix & Camera Services
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Site Survey & System
Design
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Camera Setup &
Archive Configuration
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Control Center
Software setup
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MVaaService and
Maintenance Agreements
Support Resources By Product
Value-added service for free!
Remote Assist: 30 days of telephone support to get your system up and keep it running
smoothly.
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Project Services - Consulting fees are determined on
services and hours required to fulfill project needs.
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Banded Services -
Blocks of hours per month or to be used at customers discretion.
Hours 8 am-5 pm, M-F. Same day service if call placed by 10 am.,
otherwise next business day service. Hours include phone
support. If diagnosis and problem resolution can be delivered
remotely; onsite response will not be required. Call for fees.
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Non-Scheduled Events - For after-hour best effort and
emergency needs.
Managed Video as a
Service (MVaaS,) is an example of the
Software as a Service (SAS) model of software deployment. In the
case of MVaaS, video management software is hosted as a service
provided to customers across the Internet. Like other SaaS
applications, MVaaS eliminates the need to install and run software
on the customer's own computers.
MVaaS is often used
to address the challenges of managing distributed network video
recording and streaming systems across multiple locations. MVaaS
providers reduce the user’s burden of software maintenance, ongoing
operation, and support.
Because MVaaS is
hosted on the Internet, it creates a lower cost value proposition
when scaled across multiple locations. MVaaS applications are
generally priced on a per user, per camera or per site subscription
basis, eliminating the upfront expense typically required for video
software.
Key
characteristics of Managed Video as a Service:
•The application is delivered primarily in a one-to-many model
(single instance,
Multi-tenant architecture)
•Feature updates are done in the network and are transparent to the
users, which eliminates the need for downloadable patches and
upgrades
•Edge devices (cameras and recorders) are plug-and-play - all
customer premise equipment connects to the video service without
requiring configuration by the customer
•All application functionality is available via the Internet using a
web interface without requiring an application installed on a
desktop
•Provides centrally controlled/administered access that is mandatory
for proper security and allows centralized administration of users
and video, making it easy to add or remove users
•Scalable to hundreds or thousands of locations
•Provides ability to view not only live video but also to search and
review recorded video
•Works through firewalls and NAT devices without configuration, and
will run over low speed, high speed, and satellite connections
Mobotix Specific Camera Support
Quick Installation
Reference Guides
Quick
Installation Guide
for MOBOTIX M12
cameras
Date: April 3, 2007
Quick
Installation Guide
for MOBOTIX M22
cameras
Date: April 3, 2007
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Quick
Installation Guide
for MOBOTIX D12
cameras
Date: April 3, 2007
Quick
Installation Guide
for MOBOTIX D22
cameras
Date: April 3, 2007
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Important Notice
A very important
notice about Mobotix cameras:
NEVER forget your admin
password.
If a Mobotix camera is stolen or
a client loses his admin
password;
there is no “back door” to
access and it is not easily
reconfigured for re-use. A
lost admin password
can only be reset by the FACTORY.
It must go back
to the factory and be
re-configured there. This high
security precaution is a
requirement by some customers.
Please be aware and keep your
password safe. Please be aware
Mobotix charges around $100 to
re-set the camera.
We will try to
answer your requests within one
business day. Please understand
that we can only process your
questions properly, if you
supply all of the following
information via email, fax or
letter:
-
a written
description of the problem,
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the
camera information (i button
in the blue bar above the
image or open Admin Menu >
Hardware and Release
Information),
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a test
image attached to the email,
if you would like to get
help on image settings.
Our support
team can only help you
efficiently if you fully supply
this information.
The support team asks you to send the configuration file of the camera?
You will find the configuration file in the Admin Menu> Save current configuration to local computer. Remember to open the file in a text editor and delete the passwords of your ISDN, FTP and email profiles before you send the file to us.
You need to send a camera back to MOBOTIX?
In this case you need an RMA number which will be assigned by your distributor or reseller. Please do not send cameras without an RMA number as this would incur further costs.
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You
require repair services?
If
MOBOTIX provides repair
services for a camera
after a defect or
malfunction has been
reported and there is no
actual material defect
or defect in quality,
the customer will be
charged a flat rate of
EUR 100 (Approx. $150
USD) to cover the costs
incurred. MOBOTIX will
assume the costs for
troubleshooting |
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