Mobotix Specific Support
Mobotix Manuals/Installation Guides/Product Brochures
Need to send a camera back to MOBOTIX? In this case you need an RMA number which will be assigned by your distributor or reseller. Please do not send cameras without an RMA number as this would incur further costs.
Do you have a situation not addressed here? We will try to answer your requests within one business day. Please understand that we can only process your questions properly if you supply all of the following information via email, fax or letter:
- A written description of the problem,
- The camera information (i button in the blue bar above the image or open Admin Menu > Hardware and Release Information),
- A test image attached to the email, if you would like to get help on image settings.
Our support team can best help you efficiently if you fully supply this information.
Important Notice |
| A very important notice about Mobotix cameras: NEVER forget your admin password. |
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If a Mobotix camera is stolen or a client loses his admin password; there is no “back door” to access and it is not easily reconfigured for re-use. A lost admin password can only be reset by the FACTORY. It must go back to the factory and be re-configured there. This high security precaution is a requirement by some customers. Please be aware and keep your password safe. Please be aware Mobotix charges around $100 to re-set the camera. |
| Do You Require Repair Services? |
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If MOBOTIX provides repair services for a camera after a defect or malfunction has been reported and there is no actual material defect or defect in quality, the customer will be charged a flat rate of EUR 100 (Approx. $150 USD) to cover the costs incurred. MOBOTIX will assume the costs for troubleshooting. |
| Camera Configuration File |
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You will find the configuration file in the Admin Menu> Save current configuration to local computer. |
